Dispatch & Delivery Timescales
All items are made-to-order and will usually be dispatched within 5 working days of receipt of order and payment in full, unless otherwise stated in the product description.
If you are looking for something urgently please check out our ready-to-ship section, or contact us and we will endeavour to help.
Small item Standard delivery is by Royal Mail Tracked 48 with deliveries within the UK typically made within 2 working days of dispatch.
Small item Express delivery is by Royal Mail Tracked 24 with deliveries within the UK typically made within 1 working day of dispatch.
Large items including all dog beds are dispatch by courier and delivered within 1-2 working days.
Made-to-measure and bespoke items are typically dispatched in 2 - 3 weeks and you will be advised of the anticipated delivery date at the time of order. If you have an urgent requirement please contact us and we will endeavour to support your request.
Safe Place & Missed Deliveries
If there are any specific delivery instructions including whether the parcel should be left in a safe place or with a neighbour in case you are not in at the time, please tell us at the time of ordering so we can instruct the courier accordingly.
For orders dispatched by courier you will receive tracking information and delivery updates to the phone number and / or email address you have provided. If you are not in at the time of delivery the courier will leave a card with details of how to contact them.
The courier will make 3 delivery attempts before returning the parcel(s) to us. For any items that are returned to us by the courier due to failed delivery the order will be cancelled by us and a refund given less a £20 fee (with the exception of personalised items as no refunds will be given on these).
Free UK Delivery Over £100
When your order total exceeds £100 you are eligible for free UK Mainland Delivery. The discount will be applied automatically at checkout.
Deliveries to the Highlands & Islands, & Outside the UK
There is additional charge for shipping to the Scottish Highlands, UK Islands, N. Ireland and delivery is typically 2 days by courier, 2-3 days for small items sent with Royal Mail.
Designed for Dogs ship internationally, please contact us so we can provide you with a quotation for the postage.